And More: AMD Gaming Evolved App (Raptr) Slider Not Staying On Quality Setting, Reverting To Balanced [Explained]



Yesterday, I posted on the Raptr Support Forums, talking about an issue where I saw that the configurator [I think that's a word, I'm going to use it anyway, in regards to "the main slider that sets the quality setting in the Client"]  would not stay on "Quality", if set for games in the AMD Gaming Evolved Client (which I have begun to use slowly over the past few months).

What I saw was, is that if I changed the configurator to "Quality" for a game, then temporarily selected a different game for a while from the Library list, then went back to the previous game, the configurator would not remain on "Quality" for the previous game but would revert back to "Balanced". Here is an example, using Battlefield:Hardline in the Client App, below:

Animation showing how the Gaming Evolved client does not stay on the desired Quality preference/setting, using Battlefield:Hardline as an example. Click to see Full Size


I asked about this occurrence in the Raptr Forums here, and was told by a Rep there that a Ticket would be opened on my behalf [a 'Trouble Ticket' is a Support mechanism for tracking issues (I was Technical Support for a few companies in my past)]. I received an email from Raptr Support quickly and worked back and forth with them over a short period, testing some games out and how the configurator worked with those - finding that for games such as Hitman:Absolution, Tomb Raider (2013) and Max Payne 3, the slider worked just fine, remaining on the desired "Quality" setting - however, for other games, it 'reverted' back to "Balanced" every time.

It was explained to me by Raptr Support, that for the games where 'the slider reverted back to Balanced after setting the slider to Quality' [my phrasing], it was because there were no actual differences in the settings between "Balanced" and "Quality", for those games where that occurred.

The AMD Gaming Evolved client (Raptr) showing that the configurator indeed remains on the desired Quality setting,
for some games, such as Hitman:Absolution, Tomb Raider (2013) and more. Click to see Full Size


Although the slider may be slightly confusing then (they stated they are working on that), this was mostly my own fault, in my mind, since I was fixating on the seemingly-rebellious slider and I wasn't looking at the settings below (where I would have seen that there were no real differences between Balanced and Quality for those games).

So in the end, as far as the slider 'not staying on the "Quality" setting and reverting to "Balanced" all the time', all was eventually figured out (with the helpfulness of Raptr Support); and even if it wasn't entirely "fixed", I wanted to share these experiences and explanations with you all, especially for those that have run into this exact issue.


See You In The Games!


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